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Frequently Asked Questions

  • 1: How do I open an online gaming account?
    You must first “Register” a member account with iAgencyNet, please click on “Register”, and an acknowledgement email with details of your member account will be send to your registered email. With all these completed, you could then “Login” to your account to select your desire online gaming website and the desire amount you wish to deposit.
  • 2: How can I deposit/top-up for my online gaming account?
    You must first “Login” to your iAgencyNet member account and click on the “Transaction” tab to select either “New Gaming Account” or “Top-Up” (for existing gaming accounts) options to send your request to us. A confirmation email with details of your request will be send to your registered email and you could proceed with your deposit/top-up as stated in the email.
  • 3: How to confirm after I deposit / transfer money?
    Upon completion of your deposit, you could “Contact Us” via “LiveChat”provided on our website to inform us of your completed deposit. An acknowledgement email will be send to your registered email address that you have provided once the amount deposited has been verified.
  • 4: What is the minimum deposit amount?
    The initial minimum deposit is $100 for each online gaming account. This amount varies with the currency that you wish to use for future transactions with iAgencyNet.
  • 5: When I can place my bets?
    You are able to place your bets via the Internet 24 hours daily upon confirmation and activation of your desired online gaming accounts.
  • 6: Can I cancel my bet?
    Once you have confirmed your bets, they cannot be cancelled and will remain in the process according to the rules of the online gaming website in which you have place your bets with. It is important that you are familiar with these rules.
  • 7: When can I request for withdrawal?
    You can do so seven days a week as long as your local bank systems are not under maintenance or offline.
  • 8: What is the minimum withdrawal amount?
    The minimum withdrawal amount is integer based and varies with the currency that you wish to use for transactions with iAgencyNet.(Examples: remaining amount in account $352, minimum withdrawal will be $10 and maximum withdrawal will be $350)
  • 9: How do I withdraw?
    You must first “Login” to your iAgencyNet member account and click on the “Transaction” tab and select “Withdrawal” option to send your request to us. Upon completion of your request, a confirmation email with your nominated bank account details will be send to your registered email.
  • 10: How soon will I receive my requested amount?
    As long as your local bank systems are not under maintenance or offline, the requested amount will be deposited into your nominated bank account after a verification period of not more than 2 hours.
  • 11: What if there are changes to my personal details?
    You must “Login” to your iAgencyNet member account, click on the “Maintenance” tab and select “UserFile” option to edit the necessary details.
  • 12: Is my personal information safe with iAgencyNet?
    All the information you enter on the iAgencyNet site will be kept in strictest confidentiality.

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